Nipsco Home Solutions

On Monday November 27th around 12 noon I called because I was having a plumbing issue. My pipe downstairs in my basement was cracked and water was leaking rapidly. And my toilets,my first floor tub and kitchen sink had water backing up.So I called to have repairs done and your plumbing service came out the next day on Tuesday November 28th and told me that they have to replace the pipe and the soonest they could replace it would be December 4th. And they would have to forward my claim to a-1 suburban to have the pipes roded out. And they told me if I don't hear from them in 45 minutes give them a call.So I waited over an hour and I called the soonest appointment would be Monday December 4th. So I called back to your agent to see if there is another plumbing service who would be available sooner.So the agent gave me a number to Hessville plumbing and told me to call to see if they had a sooner appointment so I did and they did. So I called back to your agent and told them that they could come out the next day and your agent told me that you are not contracted with that company. So by this time I was extremely upset. So I as to speak to a supervisor. The agent put me on hold to see if a supervisor was available. The agent returned to the call and told me that the supervisor was on another call and would call me back between 2 to 3 hours which I felt was to long to assist in an emergency situation. I never received a call so I called back for the 3rd time to explain my situation again and once again I asked to speak to a supervisor. This agent kept putting me on hold saying that she was waiting for a supervisor when she returned to the phone she told me that my claim would be put in as an emergency service and one of the other plumbing companies would call me if there was a sooner appointment. I was on this call for over 45 minutes. I was so frustrated and upset I hung up. So today Wednesday November 29 I called again to ask to speak to a supervisor and check the status on my claim. This agent told me that my appointment was for Monday December 4th once again I explained the urgency of my plumbing issue. And once again I was told there were no other plumbing companies available sooner.This was the worst service request that I have had since I've been with your company. The agents accents are hard to understand and there is to much chatter in the background from other agents.

This company has obviously outsourced over seas. I've had this service for over 20 years. My furnace went out. Called them was hung up on several times. Then gives me a company that doesn't service my area. Cause they have the company name and phone number called them they said they have never come to my town ever. Called them back gave me another company said they would call me in 1-3 hours. Had their name and phone number for that heating and cooling. That company told me they said they were too busy and couldn't come out til next week. The home solutions operater never told me. My husband than calls gets a supervisor who says she will have someone call Noone ever did. At this moment it's 35 degrees outside. They will sure take my money every month but when I need th service I'm blown off.

This was a service my ex signed up for over 10 years and two houses prior. Since I pay my gas bill online, I didn't look at the detailed charges... that part is my fault... NIPSCO HOME SOLUTIONS is what they call themselves, but on your gas bill they will claim that this is just a third party called Pivotal Home Solutions. They also state that the only way to get help with the charge on your bill is to contact PHS. Be prepared to spend *hours* making several phone calls to someplace where English is not the first language. If you get someone who you can understand, they will claim that they cannot cancel your service - they will then transfer you to the cancellation department. After that, you may spend another 40 minutes in a cue until your call is eventually disconnected. I tried to speak to a supervisor in which they claim they cannot send me to a super until they locate my account (which they say is not there). I am now two months waiting for my cancellation while paying the $16.48 each month, just because I don't want my account to go into collections. I am disappointed that NIPSCO would allow this to be associated with their business. Please save yourself the headache and a lot of $$ - DO NOT sign up for this!!!

Yes we change some Gas pipes lines under my hose basement and they dont cover nothing, we have to do it for ourself and call somebody to help us to fixed the problem, so we decide dont have your services anymore

They never come out l! I had to contact my own Plummer Nipsco solution is awful. I might as well go with another warranty company

I called 5 days ago and was told they would be out between 8-12 on Tuesday June 25 no call no show. Called that day and they said that they would be out today. No call no show. 10 phone calls and Im still waiting. They also lied and said that they did call but no answered my husband is retired and his phone didnt ring!

Warranty said pay for garage repair..my springs broke would not pay for repair. Not happy with warranty. Can you assist me in any way. One springs on my garage snapped. They just have to repair one spring please help pay for my repair. Call 708.508 **** thank you Robert hil. Express garage cost 365.00 to repair. Please assist with fixing springs eas pl

My brother(age72) had scheduled an appointment because his ac wasn't turning on. I came by a week before the appointment and I turned it on with no issues. My brother simply didn't press the down button to turn the temperature down. The Home Solutions comes because he didn't cancel the appointment. He removes the freon and says that you need a new system for $4-6K. Reported to Home Solutions they're sending another guy to access it again. BE CAREFUL WHEN YOU HAVE THEM SERVICE.

I am pissed. I had esp for over 15 years & have never had this problem before but esp sucks big time now.

I set up for service for my garage in which Ryco came out but could not provide the service. I called back to ESP & spoke to 3 - 4 people. No one has been able to help me. I am pissed. I asked for a manager. No one has called me back or anything. No one has called to reschedule me for service. I am pissed

Hot water greater went out on july 21 they sent a company out who wanted to barter for my car and would only take cash, and not get it Put in For 4/5 days the guy was very stretchy so I decided to go with Home Depot who could accommodate me the next day for the same price, after calling home solutions they said go ahead and they would reimburse me my $400. After 15 calls and tons of e calls later Im still waiting, so I called the BBB and channel 5 Response to see if they can help, Im paying $39.00 a mont for a warrenyi that I dont need on a new hot water heater that has its own warranty. Hoping for a solution quickly!

They Keep saying they havent received my paperwork after acknowledging they got it three times! Somebody doesnt know how to do their job but theyre willing to take your money!

Have an old plan that I was grandfathered in to. I happily used it numerous times in the past. At one point, they were unable to repair my washer, so they paid out the remaining amount left in my plan allowance for the washer. Fast-forward to today, the freezer went out on my side by side refrigerator. Tech came out and said it can't be repaired. I called home solutions and asked for a 2nd opinion because I cannot afford to run out and purchase a new, thousands of dollars, refrigerator at this time. I was told that the company that already came out is the only other company able to service it. I asked for a payout of the remaining amount in my allowance for the plan. I was told my plan only covered repair. I told them I wasn't sure how that could be, when I never changed plans and was grandfathered in under my old plan. Home solutions rep was nice, but basically just suggested I get a new plan. I will be pursuing this because my old plan coverage should be honored! I will end up cancelling my plan altogether and just pay out of pocket for repairs if this cant be fixed.

2nd house was rented x 1 year, unfortunately had merged primary account with rental with NIPSCO. When moved out of the rental, the home solutions stayed on the account of which I thought was for the entire account not the rental. When I went to cancel the account, was told it was only for the rental property which we did not live in since 2015. Now I am out over $400 and having problem getting NIPSCO or Home Solutions to take responsibility. NIPSCO said home solutions should have cancelled, Home Solutions said NIPSCO should have cancelled when that account was shut off on the rental. Very frustrating

As above the contractor submitted a bid of 2495.00 to replace water heater with like kind and quality. My plumber is work with same water heater for 1565.00 so I elected to have him do the job. water heater is installed and working fine.